Help desk software technology can be built in several different styles to ultimately achieve the same goal - A solid, predictable, trackable help desk with minimal time and monetary investment. The site vary in their approach. From intranet stand alone self managed bundles to web/cloud based help desk software managed by an outside company or a hybrid utilizing internal and external assets to handle client or management needs.
It seems that everything is moving to the cloud, and help desk systems are no different. Net based helpdesk software has moved beyond traditional do it yourself solutions. The web based tools can help to automate your operations, minimize problems and flaws, and assist with tracking resources and licenses along with making "to do" lists and metrics tracking. Most systems also have automated alert systems through email, phone apps or texts.
Help desk software isn't a static one-way application. Good software packages will routinely scan systems and networks to provide key data on performance and effectiveness. Most helpdesk support will also permit you to control individual machines and also work stations remotely to simplify monitoring.
A good option which has gained popularity in the web help desk arena is SysAid. SysAid is a range of Internet based tools that can help you handle all of the duties required of a help desk manager. One of the keys to their product is automation - making your work less difficult and enabling you to become more responsive. Mostly because of their service-desk interface, SysAid reviews generally praise the application as intuitive and praise its reporting ability . SysAid helpdesk software now offers a somewhat limited free help desk solution that may be of interested to a lot of smaller organizations . With minimal understanding of IT and server management, just about anyone will get this helpdesk software up and running.
Another interesting offer in helpdesk software is Kayako. Although this internet based product offers many similar pc and on-line solutions, Kayako also says it will offer an automated installer that will get the helpdesk software operating on just about any server as long as you have admin access. Kayako reviewers often rave about chat solutions in real-time that are offered by the firm. Kayako features SupportSuite, eSupport plus and LiveResponse within three levels of service and license charges.
One interesting feature offered from these companies within both their no cost helpdesk tool and membership services is support in many languages. SysAid for example features helpdesk service in English, French,Italian, and German among others. The ideal combination of languages for an international company with an American or European concentration.
Others companies add the languages of countries in Asia with their helpdesk support. ServiceDesk Plus , for example, also offers helpdesk software programs in languages like Chinese, Japanese, Vietnamese and more. All employing self created alerts in the region's language via dashboards and on-line self entered forms.
Virtually every IT helpdesk program will likely provide a feature that is often overlooked. That is software compliance. It really the responsibility of every company and organization to ensure that they possess the necessary licenses for the applications installed on their machines. It is such a great risk to fall out of compliance, especially for large firms. It seems like the more you have to lose, the more people are watching your license compliance.
Sony BMG is one of the companies that fell In 2008, Sony BMG was the main focus of an investigation which discovered approximately 47% of the computer software on company systems was outside of compliance. This is a company that was at the forefront in battles working to stop illegal use of their products. This incident was certainly pricey, but more importantly, Sony BMG was subject to unwanted publicity that could have been prevented. With an aggressive strategy utilizing IT help desk software they could have generated reports decreasing the company's liability.
John Wall is the creator of Help Desk Guides. Wall has been working in the technology field for over 20 years. His unique perspective challenges old ideas and shows ways that IT can be part of the revenue line of your business. Help Desk Guides offers reviews, help desk scripts, advice and guests posts for a wide range of help desk topics. To learn more, guest post or offer an opinion, visit helpdeskguides.com